FAQ's
Below are some of the most common frequently asked questions we receive in regards to signage. Should you not find what you are looking for here, please contact us and we will be more than happy to answer any further questions or concerns you may have.
Q: What are print / cut ready images?
A: Print / cut ready images are images designed on graphic design software such as Illustrator, Corel draw or specific sign programs. Designs are created using vectors which do not contain pixels unlike raster images designed on software such as photoshop which are created using pixels and are not ideal for sign production.
Q: How are regular images different from print ready images?
A: A pixel is a single point or the smallest single element in a display device. If you zoom in to a raster image you may start to see a lot of little tiny squares. Vector images are mathematical calculations from one point to another that form lines and shapes.
Q: Why does it matter when scaling images for signage whether they are Vector or Raster?
A: When a raster / pixel based image is expanded and scaled the pixels expand and you lose the sharpness of the image, it becomes blurry and often unusable. Vectors when expanded do not pixelate and remain sharp, therefore can be expanded to very large sizes with no distortion.
Q: Can I use photos sent as JPEG's
A: Photo's sent as JPEG's can sometimes be used providing they are a high resolution image 300 dpi (dot's per inch) or higher.
Low resolution images have a tendency to pixelate when expanded. When East Coast Signs inspect your artwork we will notify you if any problems arise and we will work out a solution. Solutions usually consist of finding another image that is similar at conveying the message of a higher resolution some photos can be touched up to increase the amount of pixels within reason.
Q: What file format should I send my print ready artwork in?
A: Please send print ready images as PDF's or EPS.
Q: If I don't have artwork can East Coast Signs do it for me?
A: Yes, East Coast Signs are a one stop shop we can do new artwork and re-draws based off customer provided low resolution images if they are unusable. Often customers have their own artwork or style guides so we leave the option up to you. All artwork is inspected and if it is unusable then the customer will be informed and will result in a re-draw.
Q: What can I do to help the creative process?
A: Knowing what you would like. The more research a customer does prior to contacting us assists our graphic design process greatly and saves time and money. Knowing what colours, fonts and an idea of what logo/pictures if any you want to use or find similar ideas for inspiration greatly assists East Coast Signs in the art department. The more information you can give us the faster we can get to manufacturing your signage.
Q: Do I need council permission for signage?
A: In most cases you do not need council permission to put signage on owned or leased commercial premises'. Although you should check with your strata/landlord or shopping centre management if any. Most are lenient but some are strict in certain buildings/developments. For residential based businesses we recommend contacting your local council and check with them in advance.
Q: In what cases will I need Council Permission?
A: Pylon signs, large billboards and flashing signs facing residential may attract council permission as they are close to boundary lines and inground services (Water, electricity, sewer, gas etc). Due to the size, weight and nature of the sign an engineer will also be required in most circumstances. Although small post, frame and panel signs will not attract an engineer unless advised by council.
Q: When do I need an Engineer?
A: An engineer is highly recommended for large and heavy signs such as Pylons, large billboards, large heavy signs attached to bulkheads, large surface area with high wind loads over hanging buildings. Shopping centres and areas which attracts large volumes of foot traffic, vehicle traffic or a combination of vehicle and foot traffic. If the building or an existing structure is to have signs mounted to it and it is showing signs of decay we will recommend an engineer is called in prior to commencing with your signage for safety reasons.
Q: Do I need to organise dial before you dig?
A: It is always a great idea to dial before you dig so business owners, landlords, neighbouring tenants and sign installers all have an idea of what's going on underground to help prevent any potential damage to underground services and minimise risk to workers.
Q: When do I need an electrician?
A: An electrician is required for 240v hard wired connections or to install plug bases for transformers to plug into, 240v switches, light sensors and timers depending on your requirements. East Coast Signs will require an Electrician to drop power and ensure existing illuminated signage is NOT LIVE prior to removing, modifying or replacing illuminated signage and re-connected on completion of works. East Coast Signs manufacture illuminated signage using 12v L.E.D's that run off transformers/drivers and we do all of our own 12v wiring, feeds and connections. If 240v plug bases are existing or new ones installed prior to our arrival there is no longer a need for an electrician.
Q: What materials are used for signage?
A: Depending on the application for which the signage is intended, the materials used to produce them can vary considerably. The most common type of substrates used are Alupanel, Acrylic, Corflute and Foam PVC. Other commonly used materials range from Stainless steel, Aluminium, Brass, Mild Steel and Vinyl. If you are unsure, our expert team can always advise you on the most suitable material for your signage needs.
Q: Is Alupanel still legal to use in Australia?
A: Alupanel is still legal to be used in Australia, regular alupanel can be used in most circumstances. East Coast Signs supply both regular and fire rated panel. Fire rated panel complies with NSW fire codes. Fire rated panel applies to multi level buildings and places of large congregations. (Schools, churches, large shopping complexes, factories and warehouses).
Q: How long does signage usually take to produce?
A: Our production times depend entirely upon the type of signs required, the materials used and the complexity of the signage. Once you place an order with us, we will always give you an estimated lead time, however, sometimes unforeseen circumstances can arise and cause minor delays. In the event of any delays, East Coast Signs will always strive to come up with the best solutions to not only meet your expectations, but also your deadlines.
Q: What if I have a budget?
A: East Coast Signs can offer various options and alternatives to help you stick to your budget. We design, manufacture and install all types of signage using quality materials and methods in very cost effective ways.
Q: Can East Coast Signs install my Signage?
A: East Coast Signs install all types of signage, in all kinds of locations. Our experienced team has all the skills and training required to ensure that our installation work is carried out safely and efficiently.
Q: Does my signage come with warranty?
A: Yes, East Coast Signs offer 24 months manufacture and installation warranty on all of our products.
Q: Will my information be kept private?
A: Any private information or intellectual property supplied to East Coast Signs will always be kept strictly confidential.